The Art Of The Chocolatier

Clearly, to pursue our vision to become the UK’s leading retailer and distributor of sweet special foods, we need to employ and retain people who are every bit as passionate about our products as we are. We have four brand values and it is important that people in the business can readily demonstrate these values. They help us decide who’s going to be right for Thorntons and, just as importantly, whether Thorntons will be right for them.

Emotional Warmth
We need people who will enjoy working for Thorntons and will take pride in the Company and our products. You will need to be passionate and enthusiastic about your work. You will also need to be outgoing and natural with both your colleagues and customers and show a genuine interest in their needs. You will demonstrate a pride in your own personal presentation that reflects the brand image.

Craft
We want people who have a passion for our products and services, have a drive to succeed and will take steps to improve themselves through a desire for self-development. We want excellent communicators, who can make good judgements and are capable of challenging themselves and their colleagues.

Imagination
We’re looking for people who can use their initiative to drive sales and improve the business. You will be able to generate creative solutions to any problems you face and will be constantly striving to make improvements. You will provide inspiration to customers and colleagues alike.

Trust
We need colleagues who can deliver an ‘own-business’ mentality within the Thorntons brand and see themselves as an integral part of Thorntons. You will have a consistent and organised approach to work and will be able to plan, think ahead and meet deadlines. You will also have the ability to understand our business from the customer’s point of view.

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